Airline Customer Ratings

A new study is showing that airlines are the worst when it comes to customer service.

The American Customer Satisfaction Index studied 80-thousand consumer sector companies.

University of Michigan business Professor and founder of the index- Claes Fornell says consumers are upset with airlines because they can’t go from point “A” to point “B” without missing luggage or being late.

Fornell says the airlines are currently facing depressed economic conditions, which means less business.

Fornell says the only savior may be that the economy is not encouraging people to fly because the prices will go up so the demand will not be as high as it was last year.

Based off the index- Southwest Airlines remains the leader in passenger satisfaction- a title they have held for 15 straight years.

U-S Airways scored the lowest rating among major airlines but ranked highest in “on-time” performance.

Airlines suffered their lowest score in the index since 2001.

But, the index shows consumer companies as a whole improved in their customer satisfaction ratings.